Return Policy
If you are not completely satisfied with your purchase, we will gladly offer you a refund for most of our merchandise within 30 days of delivery. Pomegranate items must be unused or unworn, unwashed, and have all original packaging, including hang tags to be eligible for a refund.
START YOUR RETURN
Can I return my item?Returns must be unused or unworn, unwashed items with original packaging including hang tags to be eligible for full refund.
Pomegranate does not accept returns on any item without original packaging or items with soiling or other visible indicators of use.
Customers are responsible for retaining original shipping packaging or supplying their own equivalent packaging for return shipment.
Gift certificates are not eligible for returns or refunds.
All items purchased during the following sales periods are only eligible for store credit returns:
- Memorial Day
- End of Summer / Labor Day
- Black Friday and Cyber Monday
All Attic Sale items are final sale items, sold “as-is”, and are not eligible for return or exchange.
Final Sale items, as indicated in the item description are not eligible for return or exchange.
Returns must be authorized by Pomegranate, we are not responsible for returns sent using your own shipping label.
Items received with postage due will be returned to sender.
Return shipping labels are valid for 28 days from the date the return is opened.
How do I start a return?
Head to our Return Portal to begin your return. You can find your six digit order number in your order confirmation email.
How do I find my order number?
For Orders Placed on Our Website:
Your order confirmation email is the best way to find your six-digit order number!
If you only have a packing slip, note that we use two different styles:
- No barcodes: Find your order number in the top right corner.
- With barcodes: Find your order number on the top left, directly under the Pomegranate logo.
- Facebook or Instagram order confirmation email: Find your six-digit Pomegranate order number in the "Order Details" section, listed as the "Seller Order Number."
- Facebook or Instagram order history: In your order details find the "Seller Order Number" under "Purchase Details."
How do I return a gift?
If you have received items from Pomegranate as a gift and wish to return them we want to help you find something you’ll love. Gifted items must meet the same conditions as all returns and can only be returned by the recipient for store credit. You will need the order number to initiate a gift return in the return portal. If you would like further assistance with your gift return please contact our customer care team.
How do I return an order placed through Facebook or Instagram?
You will need your six-digit Pomegranate order number to begin a return. Facebook and Instagram confirmation email and order details include “Seller Order Number”
How do I exchange an item?
Please initiate your return or exchange in our Return Portal. If you would like assistance please contact [email protected].
How long do I have to ship my return?
Return shipping labels are valid for 28 days from the date the return is opened.
How long before I see my refund?
Once your return has arrived at our warehouse please allow 3-5 business days for our team to process the items and issue refunds. Refunds to your original payment method may take additional time to post to your account, depending on your financial institution. Processing times may be longer during promotions or peak periods.
Are returns free?
Returns for store credit are free and will receive $5 in bonus store credit when processed. If you would prefer a refund to your original payment method a $15 restocking and processing fee will be deducted from your refund. Orders canceled in transit will be subject to a 15% restocking fee.
What about shipping costs?
Original shipping and handling fees are non-refundable. However if we made an error or you received a damaged item, we strive to make it right. Please don’t hesitate to reach out if you would like the customer care team to take a look at your order or if we can assist in any way.
Can I use an offer code?
Valid offer codes may be entered at checkout; limit one code per customer per order, see each specific offer for details and restrictions. Offer codes cannot be applied to previous purchases; however, we will consider price adjustments for orders placed within 24 hours of new promotional periods. Codes are valid for one-time use only, unless otherwise noted. Some exclusions apply.
Still have questions?
Contact Customer Care at 859.940.8540 or [email protected] and we are happy to assist.
Pomegranate Inc. monitors returns to identify potential misuse of our policies. We reserve the right to modify these policies at any time and the right to refuse any returns or exchanges. Return restrictions may be placed on accounts for frequent returns.